Terms & Conditions
1. ORDERING WITH YESONLIFE
When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. In the event that we are unable to deliver your order, we will inform you and cancel the order. All orders are handled and dispatched from our warehouse in the Netherlands. Age restrictions:
Parental or guardian consent is required for customers under the age of 18. Online Dispute Resolution (ODR):
2. PAYMENT AND PRICES
We accept payment via VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.
All displayed prices include Norwegian VAT of 25%. Prices do not include payment or delivery charges. YESONLIFE retains the right to change prices at any time. Prices can be displayed in the following currencies:
– Norwegian Kroner (NOK)
– Euro (EUR)
We offer tax free purchases on orders from non-EU countries. Tax exemption do not include payment or delivery charges. VAT (20% of total price) will be removed automatically in the checkout process when the shipping country is selected. *Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense. *For orders going to the United States, we are able to send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.
3. WARRANTIES AND RETURNS
Right of return:
Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), including the outgoing shipping. Return shipping costs will not be refunded. In addition, the following criteria must be met:
– All original packaging with pricing, labels, hang tags etc. must be intact
– No tape is to be attached to the product or the product’s packaging
– Hats and caps must be returned in a box to protect their form.
Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. All returns along with completed Return Form should be sent to:
6422 PC Heerlen
Att: RETURNS & REPAIRS
Please remember to write RETURN AND REPAIRS on the outside of the package to ensure a swift transit through any customs offices it may encounter. We do not offer exchanges. Instead, for the smoothest service, please place a new order for your desired item. Once we receive your return we process your refund. A return order form must be filled out and submitted along with order.
Warranty claims: All YESONLIFE products come with a 2 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact customer service. Include order number, photos of the suspected fault and a brief description of the claim.
All orders are handled and dispatched from our warehouse in the Netherlands. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon dispatch. *We offer Free Shipping on all orders above €200 / $250 / £150 / NOK 1500 / CAD 300. Free shipping is automatically applied at checkout when meeting the order minimums. Please notice that the order minimums does not include reduced goods (e.g. Sale) and special items.
7. COMPANY INFORMATIONCompany Name: Yesonlife AS
ORG/VAT: 917 650 462
Address: Christian Michelsens gate 6B
*Please note that returns and warranties should be sent to the address stated under section 3.
Customer service: Email: firstname.lastname@example.org