Shipping & Delivery
Which countries do YES. ship to?
We ship worldwide.
How much does shipping and handling cost?
EU: Free shipping and handling on all orders above €150. €15 fixed shipping and handling on orders below €150.
Norway: Free shipping and handling on all orders above 1500 kr. 69,- NOK fixed shipping and handling on orders below 1500 kr.
Worldwide: €15 / $15
How do I know when my order ships?
You will receive a shipping confirmation email with the tracking number(s) as soon as the order leaves our warehouse.
What is the estimated shipping time?
The estimated delivery time is approximately 2-12 business days, however this timeline may vary with the final destination. Please allow for 1 additional business day of processing and handling your order.
Where do you ship the order from?
Norwegian orders are shipped from Bergen, Norway.
All other orders are shipped from Netherland.
Do I have to pay customs when I order from yesonlife.com/norway?
All orders from yesonlife.com/norway are shipped DDP (Delivered Duty Paid) within EU. You will not receive any additional customs or tax*.
* Please note that for orders out of EU, added taxes will occur and you will be charged for this separately, but you will not be charged for the EU tax when checking out.
Can I change my shipping address after my order has been placed?
No, the shipping address cannot be changed after the order has been placed.
If you have any concerns about an order that has already been placed please contact our us at email@example.com/norway.
How will I know that you received my order and when will the payment be deducted?
After your order is processed you will receive an order confirmation number on the screen and also by email. Your credit card will be charged when your order ships.
Can I add items to an existing order?
No, items cannot be added to an existing order once payment has been made.
How can I cancel my order?
Once an order has been placed and payment is taken, you cannot cancel your order. If you have any questions or concerns about your order please contact us at firstname.lastname@example.org/norway